Effective: January 1, 2020
Thank you for your purchase. We hope you are happy with your purchase. Please see below for more information on our return policy. We do not accept returns on any of our products. Thank you for your understanding.
The following items cannot be returned:
- Customized items
- All consumable products, herbs, tinctures, and perishable food products
- Personal care, electronic, home goods, and clothing
- Sale items are FINAL SALE and cannot be returned
Defective or Damaged Items
For defective, contaminated, or damaged products, please contact us at the customer service email [email protected] to arrange for a refund or exchange. Please include your order number and photos of the damaged products. If the package is insured, we will apply for reimbursement of the shipping insurance.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Please Note: 15% restocking fee will be charged for all returns.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number and mailing address. After receiving a RMA number, place the item securely in its original packaging and mail your return.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
If you have any questions concerning our return policy, please contact us at: [email protected]